I have been gaming for over 10 years. Insurgency, CSGO, AAPG are what I play mostly now. I have hosted game servers with NFO, Gameservers, and Vilayer. All three had crappy support. When the server went offline, it sometimes would take 2-3+ hours to get a reply on a support ticket. Then they would only restart it to get it back online. I heard the reason is they host each instance of gameserver on a VPS. So every customer is basically on their own VPS. And when you get a lot of VPSs on a dedicated server sometimes those VPS will "time out" is what I've been told, and the only way to bring it back online is to restart the VPS. When I learned of this I researched into all the game hosting providers I could find to see who hosted on VPS and who hosted on dedicated servers. OorahGaming not only hosted on dedicated servers, but also had the best features with free voice server and web hosting, AND had great prices. I learned that NFO, Gameservers, and Vilayer host on VPS because it allows them to cram a lot of game servers onto one dedicated server = Cheap Bastards! I immediately made the move to OorahGaming and never looked back and have never had any doubts about my decision. In the couple of years I have now been with OorahGaming the few support tickets I've created for mod install/update issues their response time has been all within a minute, I would even say within 30 seconds! And this is not only the first response, but the second, third, and forth! Their support team must be bored! LOL No lag, low ping, no issues to report with their game servers. I would recommend every gamer to look into OorahGaming and stop tolerating crappy support and service, because there is better! OorahGaming is the best game hosting provider, hands down, bar none!